Data protection
Data protection
Personal data (hereinafter mostly referred to as “data”) is only processed by us to the extent necessary and for the purpose of providing a functional and user-friendly website, including its content and the services offered there.
According to Article 4(1) of Regulation (EU) 2016/679, i.e. the General Data Protection Regulation (hereinafter referred to as “GDPR”), “processing” means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
With the following privacy policy, we inform you in particular about the type, scope, purpose, duration and legal basis of the processing of personal data, insofar as we decide either alone or together with others on the purposes and means of processing. In addition, we inform you below about the third-party components we use for optimisation purposes and to increase the quality of use, insofar as third parties process data on their own responsibility.
Our privacy policy is structured as follows
I. Information about us as the controller
II. rights of users and data subjects
III. Information on data processing
I. Information about us as the controller
The responsible provider of this website in terms of data protection law is
Dental practice at Müllerschen Volksbad
Dr Hans-Jörg Lutz
Rosenheimer Str. 2
81669 Munich
Munich, Germany
Telephone: (089) 48 35 48
Fax: (089) 48 25 51
E-mail: info@zahnarzt-am-volksbad.de
The provider’s data protection officer is
Dr Hans-Jörg Lutz
II Rights of users and data subjects
With regard to the data processing described in more detail below, users and data subjects have the right to
- to confirmation as to whether data concerning them is being processed, to information about the processed data, to further information about the data processing and to copies of the data (cf. also Art. 15 GDPR);
- to rectification or completion of incorrect or incomplete data (see also Art. 16 GDPR);
- to the immediate erasure of the data concerning them (see also Art. 17 GDPR) or, alternatively, if further processing is required in accordance with Art. 17 (3) GDPR, to the restriction of processing in accordance with Art. 18 GDPR;
- to receive the data concerning them and provided by them and to transfer this data to other providers/controllers (cf. also Art. 20 GDPR);
- to lodge a complaint with the supervisory authority if they are of the opinion that the data concerning them is being processed by the provider in breach of data protection regulations (see also Art. 77 GDPR).
In addition, the provider is obliged to inform all recipients to whom data has been disclosed by the provider of any correction or deletion of data or the restriction of processing that takes place on the basis of Articles 16, 17 para. 1, 18 GDPR. However, this obligation does not apply if this notification is impossible or involves a disproportionate effort. Notwithstanding this, the user has a right to information about these recipients.
Users and data subjects also have the right to object to the future processing of data concerning them in accordance with Art. 21 GDPR, provided that the data is processed by the provider in accordance with Art. 6 para. 1 lit. f) GDPR. In particular, an objection to data processing for the purpose of direct advertising is permitted.
III. Information on data processing
Your data processed when using our website will be deleted or blocked as soon as the purpose of the storage no longer applies, the deletion of the data does not conflict with any statutory retention obligations and no other information is provided below on individual processing procedures.
Cookies
a) Session cookies/session cookies
We use so-called cookies on our website. Cookies are small text files or other storage technologies that are placed and stored on your end device by the Internet browser you use. These cookies are used to process certain information from you, such as your browser or location data or your IP address, on an individual basis.
This processing makes our website more user-friendly, effective and secure, as the processing enables, for example, the reproduction of our website in different languages or the offer of a shopping basket function.
The legal basis for this processing is Art. 6 para. 1 lit. b) GDPR, insofar as these cookies process data for contract initiation or contract fulfilment.
If the processing does not serve to initiate or fulfil a contract, our legitimate interest lies in improving the functionality of our website. The legal basis in this case is Art. 6 para. 1 lit. f) GDPR.
These session cookies are deleted when you close your Internet browser.
b) Third-party cookies
Our website may also use cookies from partner companies with whom we work for the purposes of advertising, analysing or the functionalities of our website.
Please refer to the following information for details, in particular the purposes and legal basis for processing such third-party cookies.
c) Possibility of elimination
You can prevent or restrict the installation of cookies by changing the settings in your Internet browser. You can also delete cookies that have already been saved at any time. However, the steps and measures required for this depend on the specific Internet browser you are using. If you have any questions, please use the help function or documentation of your Internet browser or contact its manufacturer or support. In the case of so-called Flash cookies, however, processing cannot be prevented via the browser settings. Instead, you must change the settings of your Flash player. The steps and measures required for this also depend on the specific Flash player you are using. If you have any questions, please also use the help function or documentation of your Flash player or contact the manufacturer or user support.
However, if you prevent or restrict the installation of cookies, this may mean that not all functions of our website can be used to their full extent.
YouTube
We maintain an online presence on YouTube to present our company and our services and to communicate with customers/prospects. YouTube is a service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, a subsidiary of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA.
In this respect, we would like to point out that there is a possibility that user data may be processed outside the European Union, in particular in the USA. This may result in increased risks for users in that, for example, subsequent access to user data may be made more difficult. We also have no access to this user data. The possibility of access lies exclusively with YouTube.
You can find YouTube’s privacy policy at
We operate a company presence on the Facebook platform to advertise our products and services and to communicate with interested parties or customers.
We are jointly responsible for this social media platform with Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland.
The Facebook data protection officer can be contacted via a contact form:
https://www.facebook.com/help/contact/540977946302970
We have regulated the joint responsibility in an agreement regarding the respective obligations within the meaning of the GDPR. This agreement, which sets out the mutual obligations, is available at the following link:
https://www.facebook.com/legal/terms/page_controller_addendum
The legal basis for the processing of personal data that takes place as a result and is described below is Art. 6 para. 1 lit. f GDPR. Our legitimate interest lies in analysing, communicating, selling and advertising our products and services.
The legal basis may also be the user’s consent to the platform operator in accordance with Art. 6 para. 1 lit. a GDPR. The user can revoke this consent for the future at any time by notifying the platform operator in accordance with Art. 7 para. 3 GDPR.
When our online presence is accessed on the Facebook platform, user data (e.g. personal information, IP address, etc.) is processed by Facebook Ireland Ltd. as the operator of the platform in the EU.
This user data is used for statistical information about the utilisation of our company presence on Facebook. Facebook Ireland Ltd. uses this data for market research and advertising purposes and to create user profiles. Based on these profiles, Facebook Ireland Ltd. is able, for example, to advertise users within and outside of Facebook based on their interests. If the user is logged into their Facebook account at the time of access, Facebook Ireland Ltd. can also link the data to the respective user account.
If the user contacts us via Facebook, the personal data entered by the user on this occasion will be used to process the enquiry. The user’s data will be deleted by us if the user’s enquiry has been conclusively answered and there are no statutory retention obligations to the contrary, e.g. in the case of subsequent contract processing.
Facebook Ireland Ltd. may also set cookies to process the data.
If the user does not agree to this processing, it is possible to prevent the installation of cookies by setting the browser accordingly. Cookies that have already been saved can also be deleted at any time. The settings for this depend on the respective browser. In the case of Flash cookies, processing cannot be prevented via the browser settings, but by the corresponding setting of the Flash player. If the user prevents or restricts the installation of cookies, this may mean that not all Facebook functions can be used to their full extent.
Further information on the processing activities, their prevention and the deletion of the data processed by Facebook can be found in Facebook’s data policy:
https://www.facebook.com/privacy/explanation
It cannot be ruled out that processing by Facebook Ireland Ltd. also takes place via Facebook Inc., 1601 Willow Road, Menlo Park, California 94025 in the USA.
We operate a company presence on the Instagram platform to advertise our products and services and to communicate with interested parties or customers.
We are jointly responsible for this social media platform with Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland.
The Instagram data protection officer can be contacted via a contact form:
https://www.facebook.com/help/contact/540977946302970
We have regulated the joint responsibility in an agreement regarding the respective obligations within the meaning of the GDPR. This agreement, which sets out the mutual obligations, is available at the following link:
https://www.facebook.com/legal/terms/page_controller_addendum
The legal basis for the processing of personal data that takes place as a result and is described below is Art. 6 para. 1 lit. f GDPR. Our legitimate interest lies in analysing, communicating, selling and advertising our products and services.
The legal basis may also be the user’s consent to the platform operator in accordance with Art. 6 para. 1 lit. a GDPR. The user can revoke this consent for the future at any time by notifying the platform operator in accordance with Art. 7 para. 3 GDPR.
When our online presence is accessed on the Instagram platform, user data (e.g. personal information, IP address, etc.) is processed by Facebook Ireland Ltd. as the operator of the platform in the EU.
This user data is used for statistical information about the utilisation of our company presence on Instagram. Facebook Ireland Ltd. uses this data for market research and advertising purposes and to create user profiles. Based on these profiles, Facebook Ireland Ltd. is able, for example, to advertise users within and outside of Instagram based on their interests. If the user is logged into their Instagram account at the time of access, Facebook Ireland Ltd. can also link the data to the respective user account.
If the user contacts us via Instagram, the personal data entered by the user on this occasion will be used to process the enquiry. The user’s data will be deleted by us if the user’s enquiry has been conclusively answered and there are no legal obligations to retain the data, e.g. in the case of subsequent contract processing.
Facebook Ireland Ltd. may also set cookies to process the data.
If the user does not agree to this processing, it is possible to prevent the installation of cookies by setting the browser accordingly. Cookies that have already been saved can also be deleted at any time. The settings for this depend on the respective browser. In the case of Flash cookies, processing cannot be prevented via the browser settings, but by the corresponding setting in the Flash player. If the user prevents or restricts the installation of cookies, this may mean that not all Facebook functions can be used to their full extent.
Further information on processing activities, their prevention and the deletion of data processed by Instagram can be found in Instagram’s data policy:
https://help.instagram.com/519522125107875
It cannot be ruled out that processing by Facebook Ireland Ltd. also takes place via Facebook Inc., 1601 Willow Road, Menlo Park, California 94025 in the USA.
Social media link via graphic or text link
We also advertise presences on the social networks listed below on our website. The integration takes place via a linked graphic of the respective network. The use of this linked graphic prevents the automatic establishment of a connection to the respective social network server when a website with a social media advert is called up in order to display a graphic of the respective network itself. Only by clicking on the corresponding graphic is the user forwarded to the service of the respective social network.
Once the user has been forwarded, the respective network collects information about the user. It cannot be ruled out that the data collected in this way will be processed in the USA.
This is initially data such as IP address, date, time and page visited. If the user is logged into their user account on the respective network during this time, the network operator may be able to assign the information collected about the user’s specific visit to the user’s personal account. If the user interacts via a “Share” button of the respective network, this information can be stored in the user’s personal user account and published if necessary. If the user wishes to prevent the information collected from being directly assigned to their user account, they must log out before clicking on the graphic. It is also possible to configure the respective user account accordingly.
The following social networks are integrated into our site through links:
Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland, ein Tochterunternehmen der Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA.
Privacy policy: https://www.facebook.com/policy.php
Twitter Inc, 795 Folsom St., Suite 600, San Francisco, CA 94107, USA
Privacy policy: https://twitter.com/privacy
YouTube
Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, a subsidiary of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA
Privacy policy: https://policies.google.com/privacy
Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland, a subsidiary of Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA.
Privacy policy: https://help.instagram.com/519522125107875
„Google+“-Social-Plug-in
We use the plug-in of the social network Google+ (“Google Plus”) on our website. Google+ is an internet service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter referred to as “Google”.
The legal basis is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in improving the quality of our website.
Google provides further information about the possible plug-ins and their respective functions at
https://developers.google.com/+/web/
ready for you.
If the plug-in is stored on one of the pages you visit on our website, your Internet browser will download a representation of the plug-in from Google’s servers in the USA. For technical reasons, it is necessary for Google to process your IP address. The date and time of your visit to our website are also recorded.
If you are logged in to Google while you visit one of our plugged-in websites, the information collected by the plug-in about your specific visit will be recognised by Google. Google may assign the information collected in this way to your personal user account there. If you use the Google “Share” button, for example, this information will be stored in your Google user account and possibly published via the Google platform. If you wish to prevent this, you must either log out of Google before visiting our website or make the appropriate settings in your Google user account.
Google provides further information about the collection and use of data as well as your rights and protection options in this regard in the privacy policy available at
https://policies.google.com/privacy
available in the data protection information.
Google Analytics
We use Google Analytics on our website. This is a web analysis service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter referred to as “Google”.
The Google Analytics service is used to analyse the usage behaviour of our website. The legal basis is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in the analysis, optimisation and economic operation of our website.
Usage and user-related information, such as IP address, location, time or frequency of visits to our website, is transmitted to a Google server in the USA and stored there. However, we use Google Analytics with the so-called anonymisation function. This function allows Google to truncate the IP address within the EU or EEA.
The data collected in this way is in turn used by Google to provide us with an analysis of the visit to our website and the usage activities there. This data can also be used to provide other services related to the use of our website and the use of the Internet.
Google states that it will not associate your IP address with any other data. Google also keeps
https://www.google.com/intl/de/policies/privacy/partners
We provide you with further information on data protection law, for example on the options for preventing the use of data.
Google also offers at
https://tools.google.com/dlpage/gaoptout?hl=de
a so-called deactivation add-on along with further information on this. This add-on can be installed with the most common Internet browsers and offers you further control over the data that Google collects when you visit our website. The add-on informs the JavaScript (ga.js) of Google Analytics that information about your visit to our website should not be transmitted to Google Analytics. However, this does not prevent information from being transmitted to us or to other web analysis services. You can of course also find out whether and which other web analysis services we use in this privacy policy.
Webanalyse Hotjar
We use Hotjar on our website. This is a web analysis service provided by Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe, hereinafter referred to as “Hotjar”.
Hotjar is used to analyse the usage behaviour of our website. The legal basis is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in the analysis, optimisation and economic operation of our website.
Hotjar enables us to record and evaluate your user behaviour on our website, such as your mouse movements or mouse clicks. However, your visit to our website is anonymised. In addition, Hotjar analyses information about your operating system, your Internet browser, incoming or outgoing links, the geographical origin and the type and triggering of the end device you are using and processes it for statistical purposes. Hotjar can also obtain direct feedback from you. In addition, Hotjar offers under
https://www.hotjar.com/privacy
further data protection information.
You also have the option of opting out of the analysis of your usage behaviour. By confirming the link
https://www.hotjar.com/opt-out
a cookie is stored on your end device via your Internet browser, which prevents further analysis. Please note, however, that you will have to click the above link again if you delete the cookies stored on your device.
Google-Maps
We use Google Maps on our website to display our location and to provide directions. This is a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter referred to as “Google”.
In order to enable the display of certain fonts on our website, a connection to the Google server in the USA is established when our website is accessed.
If you call up the Google Maps component integrated into our website, Google stores a cookie on your end device via your Internet browser. Your user settings and data are processed in order to display our location and provide directions. We cannot rule out the possibility that Google uses servers in the USA.
The legal basis is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in optimising the functionality of our website.
The connection to Google established in this way enables Google to determine from which website your enquiry was sent and to which IP address the directions are to be transmitted.
If you do not agree to this processing, you have the option of preventing the installation of cookies by making the appropriate settings in your Internet browser. Details on this can be found above under “Cookies”.
In addition, the use of Google Maps and the information obtained via Google Maps is carried out in accordance with the Google Terms of Use https://policies.google.com/terms?gl=DE&hl=de and the Terms and conditions for Google Maps https://www.google.com/intl/de_de/help/terms_maps.html.
In addition, Google also offers
https://adssettings.google.com/authenticated
https://policies.google.com/privacy
for further information.
Google Fonts
We use Google Fonts on our website to display external fonts. This is a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter referred to as “Google”.
In order to enable the display of certain fonts on our website, a connection to the Google server in the USA is established when our website is accessed.
The legal basis is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in the optimisation and economic operation of our website.
The connection to Google established when you access our website enables Google to determine from which website your enquiry was sent and to which IP address the display of the font is to be transmitted.
Google offers under
https://adssettings.google.com/authenticated
https://policies.google.com/privacy
further information, in particular on the options for preventing the use of data.
FontAwesome
We use external fonts from FontAwesome to display fonts and visual elements on our website. FontAwesome is a service provided by
Fonticons Inc, 6 Porter Road, Apartment 3R, Cambridge, MA 02140, USA, hereinafter referred to as “FontAwesome”.
When you visit our website, a connection to the FontAwesome server in the USA is established to enable and update the display of fonts and visual elements.
The legal basis is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in the optimisation and economic operation of our website.
By connecting to the FontAwesome server when you visit our website, FontAwesome can determine from which website your request has been sent and to which IP address the font display is to be transmitted.
FontAwesome offers under
https://fontawesome.com/privacy
further information, in particular on the options for preventing the use of data.
Google AdWords mit Conversion-Tracking
We use the Google AdWords advertising component on our website, including conversion tracking. This is a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter referred to as “Google”.
We use conversion tracking to advertise our website in a targeted manner. The legal basis is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in the analysis, optimisation and economic operation of our website.
If you click on an advert placed by Google, the conversion tracking we use stores a cookie on your end device. These so-called conversion cookies lose their validity after 30 days and are not used for your personal identification.
If the cookie is still valid and you visit a specific page on our website, both we and Google can analyse that you have clicked on one of our ads placed on Google and that you have subsequently been redirected to our website.
Google uses the information obtained in this way to compile statistics about your visit to our website. We also receive information about the number of users who have clicked on our advert(s) and about the pages of our website subsequently accessed. However, neither we nor third parties who also use Google AdWords will be able to identify you in this way.
You can also prevent or restrict the installation of cookies by making the appropriate settings in your Internet browser. At the same time, you can delete cookies that have already been saved at any time. However, the steps and measures required for this depend on the specific Internet browser you are using. If you have any questions, please use the help function or documentation of your Internet browser or contact its manufacturer or support.
Furthermore, Google also offers at
https://services.google.com/sitestats/de.html
https://www.google.com/policies/technologies/ads/
http://www.google.de/policies/privacy/
provides further information on this topic and in particular on the options for preventing the use of data.
Sample data protection declaration the Law firm Weiß & Partner